Privacy Policy

Last Updated: 4 June 20261. Introduction
Van Share Australia ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you:•Visit our website
•Join a waiting list
•Register as a member or caravan owner
•Make or manage bookings
•Communicate with us
•Use our services in any wayBy accessing our website or providing personal information to us, you agree to the collection, use and disclosure of your information as described in this Privacy Policy.2. What Personal Information We CollectWe may collect personal information including:•Full name
•Email address
•Phone number
•Residential or postal address
•Driver's licence details (where required)
•Emergency contact details
•Caravan ownership information
•Membership and booking information
•Payment and billing information
•Website and device usage informationCommunications between you and Van Share Australia
Other information reasonably necessary to provide our servicesWe only collect personal information that is reasonably necessary to operate our platform, provide our services and comply with legal obligations.3. How We Collect Personal InformationWe may collect personal information when you:•Submit an enquiry through our website
•Join our waiting list
•Register as a member
•Register as a caravan owner
•Make a booking
•Contact us by email, phone or social media
•Subscribe to updates or newsletters
•Participate in surveys or feedback requests
•Use our website or related online services
•We may also collect information automatically through cookies, analytics tools and website usage tracking technologies.4. Why We Collect Personal InformationWe collect personal information to:•Provide and manage our services
Process memberships and bookings
•Match members with suitable caravans
•Communicate with members and caravan owners
•Respond to enquiries and support requests
•Process payments and refunds
Improve our website and services
•Send updates and promotional communications
•Meet legal and regulatory obligations
•Protect the safety and security of our users
•Verify user identity
•Assess eligibility to participate in the platform
•Assist with dispute resolution
•Support insurance, compliance and risk management requirements5. Disclosure of Personal InformationWe may disclose personal information to:•Service providers who assist in operating our business
•Payment processors and financial service providers
•Website hosting and technology providers
•Insurance providers and brokers
Professional advisers, including lawyers and accountants
Government agencies and regulatory authorities where required by law
•Personal information may also be disclosed between members and caravan owners where reasonably necessary to facilitate bookings, caravan handovers, communication, safety requirements, identity verification, insurance claims, maintenance matters or dispute resolution.We do not sell personal information to third parties.6. Sharing Information Between Members and Caravan Owners
To facilitate bookings and the operation of the Van Share Australia platform, we may share limited personal information between members and caravan owners.Information that may be shared includes:Name
•Phone number
•Email address
•Booking details
•Emergency contact information
•Information relevant to the safe use, collection, handover, return or maintenance of a caravanVan Share Australia will only share information reasonably necessary for managing bookings, communication and the safe operation of the shared caravan arrangement.Members and caravan owners must not use personal information obtained through the platform for purposes unrelated to the Van Share Australia service without the consent of the individual concerned.7. Identity Verification and Eligibility ChecksTo promote the safety, security and integrity of the Van Share Australia platform, we may request identity verification information from members, caravan owners and other users.This information may include:•Driver's licence details
•Proof of identity documents
•Residential address verification
•Vehicle licence or registration information
•Insurance information
•Other information reasonably required to verify eligibility to participate in the platformWe may use third-party service providers to assist with identity verification, fraud prevention and risk management.Participation in certain services may be restricted until verification requirements have been completed.Information collected for verification purposes will be handled in accordance with this Privacy Policy and applicable privacy laws.8. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.
Information may be stored electronically using secure third-party service providers and cloud-based systems.While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.9. Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.We may use services including:•Google Analytics
•Meta (Facebook and Instagram) advertising and tracking tools
•Website analytics and performance tools
•Customer relationship management systemsThese services may collect information regarding your interaction with our website.
You may disable cookies through your browser settings, however some website functionality may be affected.10. Marketing Communications
We may send updates, newsletters, promotional communications and information regarding Van Share Australia services.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.11. Access and Correction
You may request access to personal information we hold about you and request correction of any inaccurate, incomplete or outdated information.
We will respond to such requests within a reasonable period, subject to any legal obligations or exceptions that may apply.12. Third-Party Websites
Our website may contain links to third-party websites and services.
We are not responsible for the privacy practices, content or security of those third-party websites.
Users should review the privacy policies of any third-party websites they visit.13. Data Retention
We retain personal information only for as long as reasonably necessary to:•Provide and manage our services
•Comply with legal and regulatory obligations
•Resolve disputes
•Enforce our agreements and policies
•Maintain business and financial recordsWhen personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify the information, unless we are required by law to retain it.14. Privacy Complaints
If you believe we have breached our privacy obligations or mishandled your personal information, you may contact us using the details provided below.
Please provide sufficient information regarding your complaint so we can investigate the matter.
We will acknowledge receipt of your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our website and will take effect from the date of publication.
Your continued use of our services following publication of changes constitutes acceptance of the updated Privacy Policy.16. Contact Us
If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Van Share Australia
Email: [email protected]
Website: vanshareaustralia.com.au